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Joshua Legbandt
Summary
Innovative problem solver with a drive to accomplish timely results in a highly dynamic environment. Strengths in internet technology, team leadership, systems diagnostics and troubleshooting. Known for leading teams that get the job done.
Professional Experience
2005 – CurrentMolina Healthcare, Inc., Long Beach, CA
Data Center Specialist
- Other duties as required…
2004 – 2005WP Electric and Communications, Yorba Linda, CA
Voice & Data Technician
- Installed voice, data and fiber structured cabling; cable pathways and equipment racks.
- Repaired existing installations by troubleshooting, testing, diagnosing the problem; communicating solution; completing repairs.
- Established network performance by testing new and existing installations and certifying to EIA/TIA standards
- Ensured compliance with codes, regulations, and standards by understanding articles related to BICSI, Telecommunications Standards; National Electric Code; EIA/ TIA 568-A.
1998 – 2004EARTHLINK, Inc., Pasadena, CA
Senior Network Operations Engineer (2001 – 2004)
- Selected to lead 3rd shift over a period of three years providing technical direction to a staff of four engineers that minimized downtimes and maintained technical integrity.
- Documented EarthLink e-mail systems end-to-end for System Administration and Network Operations training.
- Tested and evaluated new hardware and software releases for implementation on dial access and broadband networks.
- Developed, documented and implemented an upgrade procedure for the Aastra CVX-1800 platform to reduce downtime and customer facing outages due to software upgrades.
- Selected to attend RedBack Networks SMS platform training and worked with department trainer to provide training to the department staff.
- Identified key problems with the department’s Linux workstations and developed a work platform based on a modern Linux distribution to fit departmental needs.
- Performed advanced maintenance and upgrades on both emergency and scheduled basis on various hardware platforms.
- Developed complex mutli-part scripts for advanced troubleshooting and repair.
Network Operations Engineer (1999 – 2001)
- Performed regular scheduled maintenance on several hardware platforms in order to maintain network stability and ensure compliance with accepted standards.
- Analyzed network failures to isolate cause and implemented short to medium term solutions to mitigate the failure.
- Developed basic scripts to automate troubleshooting and repair.
- Monitored performance, availability, and conditions related to network services, Internet services and call center services in a heterogeneous computer and monitoring system environment.
Senior Technical Support Representative (1998 – 1999)
- Resolved complex computer issues for end users via telephone by identifying the problem and systematically troubleshooting to arrive at the appropriate solution.
- Acted as a relief supervisor which consisted of helping team members resolve customer problems, monitoring call statistics and escalating customer concerns when necessary.
- Configured end user machines to allow full access to EarthLink services.
1997 – 1998Pacific Sunwear of California, Anaheim Hills, CA
Retail Sales Co-Manager
- Interviewed, hired and trained seasonal staff to meet the demands of peak sales periods.
- Managed and scheduled a staff of ten employees to optimize sales workforce for peak productivity.
- Implemented sales contests to drive sales during non-peak sales periods.
- Calculated and certified end of day and end of week sales totals for transmission to the corporate offices.
- Inventoried several stores to determine whether established loss prevention goals were being met.
- Received and verified merchandise shipments from the corporate distribution center and direct shipments from suppliers.
1996 – 1997Disneyland Resort, Anaheim, CA
Retail Salesperson
- Selected by management to audit cash register drawers and collected and deposited funds based on daily receipts.
- Consistently identified by management to assume functions of trust and authority by assignment of responsibilities that we an integral part of the operation.
Education
Long Beach City College, Long Beach, CA
California State University, Long Beach, CA
Technical Skills
Platforms: Windows, Linux, FreeBSD, Solaris, Mac OS
Languages: PERL, Unix Shell Scripting
Network Hardware: Aastra CVX, USR Total Control, Riverstone, Cisco, Ascend, Lucent, Foundry, RedBack SMS
Server Hardware: Sun, IBM Blade Servers
Technical Software: Remedy (Help Desk), Netcool (Network Monitoring)